Vision Helpdesk – A Web Based Helpdesk Software

Customer satisfaction is the key to success for any organization. A happy customer contributes to the growth of the organization. In the products and services industry, customer satisfaction is of utmost importance. Having a help desk to answer customer queries is a good start, but it’s not enough. Real-time monitoring and reporting of issues are essential for the people at the help desk. The help desk software should be fast, allow multiple views of data, and offer easy filtering during operations. In order to be efficient, the help desk software should provide all these facilities in a user-friendly way. Vision Helpdesk software is an excellent web-based helpdesk software that allows customers to handle multiple companies at the same time by having a separate client portal and a front end for each company.

Features

Multi Domain or Satellite Help desk

Most conventional software only allows clients to manage support activities for a single client. However, with Vision Helpdesk software, clients can manage more than one company with a central helpdesk. Each company can have its separate branded portals.

Multiple Channels

Vision Helpdesk allows clients to manage multiple channels such as calls, emails, Facebook, Twitter, web-forms, and more with the help of a single software.

Ticket Management

Companies can handle their tickets in a stress-free manner with the help of various features offered in the software. These features include email parser, workflow automation, SLA, ticket search and filters, ticket alerts on emails and SMS, ticket folders and queues.

Client Management

Customize your client database by adding images, office details, and other information. There is also an option to maintain the ticket history and client invoices, making it easy to browse and extract details.

Ticket Billing

The software allows you to create invoices automatically based on pre-set rules for individual clients. There are also various other features such as setting up multiple currencies, invoice listing in the client’s profile, and more.

Customized Reports

Reports can be created even by individuals who have no programming knowledge. The Vision Helpdesk software helps create reports for tickets, staff, and clients as separate modules.

Private Social Hub

This feature, named Blabby, helps staff members communicate among themselves. It is a tool where they can share knowledge and have fun while working as a team.

Summary

Vision Helpdesk is a user-friendly web-based helpdesk software that requires no special training. Users can try the free trial version, which offers unlimited access to all its features for 30 days. After the trial period, customers can avail their software services at affordable rates. Once you try this website, you may never go back to your old traditional help desk software.

Visit the official website at http://www.thevisionworld.com/ and share your reviews as comments.